WhatsApp Business Integration for Furniture Companies
Communicate professionally with your furniture customers over WhatsApp. Move order notifications, support and sales processes to WhatsApp.
Why Does Using WhatsApp Become a Problem in the Furniture Industry?
The difficulties faced when using WhatsApp for customer communication lead to information loss and loss of professionalism. Here are the problems you face every day:
Use of Personal Accounts
Salespeople message customers from their own personal WhatsApp. Work and private life get mixed, they are disturbed after hours and professionalism is lost.
Scattered Messages
Separate customer messages on each salesperson's phone. Who talked with which customer about what is unknown. When the salesperson is on leave, the customer cannot be answered.
No Customer History
The customer writes but who they are, what they ordered before is unknown. Asking "Which order of yours?" is needed every time.
Late Replies
Customer messages are seen late and replies are delayed. In busy periods dozens of messages pile up. Customer dissatisfaction rises.
Photo/File Chaos
Sofa photos, fabric samples and measurement information from the customer get lost in the phone gallery. Finding which belongs to which customer is impossible.
Loss When an Employee Leaves
When a salesperson leaves, all customer correspondence leaves too. Customer history, agreements and promises made get lost.
How Does WhatsApp Work with UR-GE ERP?
WhatsApp Business integration tailored to furniture companies — integrated with the CRM, sales and help desk modules.
WhatsApp Business API
Official WhatsApp Business API integration. Professional communication with a corporate number. Verified business profile, credibility with the blue tick.
- Official API integration
- Corporate number
- Verified business profile
- High message limit
Central Message Management
Manage all WhatsApp messages from a single panel. Let multiple staff answer from the same number. Message assignment, tagging and prioritization.
- Shared inbox
- Staff assignment
- Message tagging
- Priority ordering
CRM Integration
See all the customer's information when they write. Past orders, open quotes, service records. Create an order and send a quote from within the message.
- Customer recognition
- Order history viewing
- Fast quote sending
- Activity logging
Automatic Replies
Answer frequently asked questions automatically. After-hours automatic information. Instant answer to order-status queries.
- Welcome message
- After-hours reply
- FAQ chatbot
- Order-status query
Automatic Notifications
Send customers automatic WhatsApp notifications. Order confirmation, production started, shipped, delivery reminder.
- Order notifications
- Production status
- Delivery notification
- Appointment reminder
Media Archive
Let all shared photos and files be archived automatically. A customer-based media gallery. File linking by order, product or request.
- Automatic archiving
- Customer-based gallery
- Linking with the order
- Easy search
Explore the other ERP modules that support this module, discover our implementation services, or request a free demo.