VoIP & Business Phone Software for Furniture Companies
A modern business phone system for your furniture company. Voice communication over the internet, cloud PBX and ERP integration.
Why Does Phone Communication Become a Problem in the Furniture Industry?
The difficulties faced with traditional phone systems negatively affect customer reach and cost control. Here are the problems you face every day:
Landline Dependency
The salesperson is in the field, the boss in a meeting, the master in the workshop. Everyone is tied to the landline. Important calls go unanswered and customers cannot reach you.
Missed Calls
During busy hours the line is busy and no one can answer. The customer is kept waiting or the call is missed. Potential order opportunities are lost.
No Call History
When we last spoke with this customer, who spoke, what was discussed is unknown. When the customer calls saying "about the topic we discussed last time...", everyone looks at each other.
Internal Communication Chaos
Reaching from the office to the workshop, from the warehouse to dispatch is hard. Extension number confusion, wrong transfers. Minutes of waiting for a simple question.
Phone Costs
Landline, mobile, intercity, international... The bills come high but who talks how much cannot be tracked.
No Remote Access
Staff working from home or traveling cannot access the company phone. Calls are made from personal numbers and professionalism is lost.
How Does VoIP Work with UR-GE ERP?
A cloud-based business phone system tailored to furniture companies — integrated with the CRM, sales and help desk modules.
Cloud-Based PBX
No physical PBX device needed. A fully equipped PBX service over the internet. Extensions, external lines, interactive voice response (IVR) all in the cloud.
- Unlimited extensions
- IVR voice menu
- Call queue
- Hold music
Smart Call Routing
Route calls to the right person. If busy, transfer to another; if no answer, ring on mobile. Route after-hours calls to voicemail.
- Conditional routing
- Call groups
- Voicemail
- Working-hours rules
CRM Integration
Let the customer's information show on screen when they call. Past orders, open quotes, recent conversations. Add a note when the call ends and let a record be created automatically.
- Caller ID
- Customer card popup
- Call note adding
- Click-to-call
Mobile VoIP App
Call with the company line from your mobile phone. Be reachable with your company number even in the field, at home or traveling. Separation of work and personal lines.
- iOS and Android app
- Calling with the company number
- Extension access
- Wi-Fi and mobile data
Call Analytics
Analyze all call data. Who received how many calls, average talk time, missed-call rate. Performance tracking and cost control.
- Call reports
- Staff performance
- Cost analysis
- Volume charts
Call Recording
Record important conversations. With customer consent, let order details and agreements be recorded. Use for training and quality control.
- Automatic recording
- Selective recording
- Secure storage
- Easy access and search
Explore the other ERP modules that support this module, discover our implementation services, or request a free demo.